Terms of service

These terms govern use of teavello.com and orders placed through the Shopify checkout. By using the site or submitting an order, you agree to use the store lawfully and to provide accurate information needed to process the transaction.

Choosing tea ware

Product pages identify the item offered and the information available to Teavello, including the current AUD price and product details. Images can include tea, food, flowers or other styling objects that are not part of the purchase unless the listing says otherwise. Review the description and included quantity before ordering. Do not assume an item is suitable for direct heat, induction, microwave or dishwasher use unless that capability is expressly stated.

Orders, prices and payment

Prices, cart amounts and checkout totals are shown in Australian dollars (AUD). Adding an item to a cart does not reserve it. An order is submitted through Shopify checkout and is not complete until the checkout confirms it. Payment methods are those displayed for the particular order. You must provide accurate contact, billing and delivery information.

We try to keep availability, price and product information current, but an item can become unavailable or a listing can contain a material error. We may decline, cancel or correct an order where there is suspected fraud, inability to fulfil, a material pricing or listing error, or unlawful use. If payment has been taken for a cancelled amount, the applicable refund is initiated to the original payment method.

Delivery in Australia

Free standard shipping is offered within Australia with no minimum order value. Orders are normally prepared in 1–2 business days, followed by an estimated 2–5 business days in transit. Delivery estimates are guides and may be affected by carrier disruption, remote locations or events outside our reasonable control. The Shipping Policy forms part of the information provided for an order.

Voluntary returns and refunds

An eligible return may be requested within 30 calendar days after delivery. Contact us before sending anything back. Eligible Australian returns use the prepaid label and instructions Teavello supplies. After receipt and inspection, an approved refund is initiated to the original payment method within 10 calendar days. The Refund Policy explains this process in more detail.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded. The voluntary return process is additional to rights that may apply under Australian Consumer Law. A remedy for a failure may depend on the nature and circumstances of that failure.

Site use and content

You must not misuse the storefront, interfere with its security or operation, attempt unauthorised access, submit fraudulent information, or use site material in a way that misrepresents Teavello or an item. We may protect site content, branding and product presentation to the extent allowed by law.