Shipping policy

Free standard delivery in Australia

Teavello offers free standard shipping to delivery addresses within Australia, with no minimum order value. Shipping options and the delivery address for an order are confirmed through Shopify checkout.

Dispatch and transit

We aim to prepare orders in 1–2 business days. After dispatch, standard transit is generally 2–5 business days. A typical order therefore arrives in about 3–7 business days in total, but these timeframes are estimates rather than guarantees.

Addresses, tracking and delays

Check the delivery address before placing the order and contact support@teavello.com promptly if a correction may be needed. We cannot promise an address can be changed after fulfilment begins. A dispatch confirmation or tracking reference may be supplied when carrier information is available. Remote locations, carrier disruption, severe weather or other events outside our control can extend delivery time.

Contact Teavello

If an order appears delayed, email us with the order number and any dispatch reference so we can review the available carrier information.