Currency and checkout
All product prices, cart amounts and checkout totals are shown in Australian dollars (AUD). Review the item, quantity, delivery address and total before submitting an order. The payment methods actually available to a particular order are the methods Shopify displays at checkout.
Credit and debit cards
Shopify checkout may present supported card methods such as Visa, Mastercard, American Express and other enabled networks. Availability can vary by card, device, order or payment-provider decision. A payment method appearing elsewhere on the site does not override the options shown in the live checkout.
Authorisations and payment status
Your bank or card provider may show a temporary authorisation while payment is being confirmed. An order is not complete until Shopify checkout confirms it. If a payment fails or remains pending, check the billing details entered and contact the card provider before trying again. Teavello cannot guarantee that a provider will approve a transaction.
Refunds
Approved refunds are initiated to the original payment method within 10 calendar days after an eligible returned item is received and inspected. Your bank or payment provider may take additional time to post the credit after Teavello initiates it.
Payment security
Card details are processed through Shopify checkout and its payment providers. Teavello does not ask you to email a full card number, password or card security code. If you receive an unusual payment request, stop and contact support@teavello.com.