FAQ

Which pieces suit my tea routine?

Start with the job you want the item to do. Brew & Steep covers pots, kettles, infusers and brewing cups; Matcha Tools covers bowls and whisks; At the Table covers cups, trays and serving pieces; Store & Organise covers canisters and accessories. Each product page states the item offered and its current details.

Can every teapot or kettle go on a cooktop?

No. Do not assume an item is suitable for direct heat, an induction surface, a microwave or a dishwasher unless the product page expressly says so. A brewing vessel and a stovetop kettle can look similar but require different handling.

What comes in the package?

The product title, description and images should be read together. Styling objects, tea leaves and other scene props are not included unless the listing says they form part of the item. Contact us before ordering if the included quantity is unclear.

How long will delivery take?

Orders are prepared in 1–2 business days. Standard transit within Australia is generally 2–5 business days after dispatch, so a usual delivery takes about 3–7 business days in total. Estimates are guides and may change because of remote locations or carrier disruption.

How much is standard shipping?

Standard shipping within Australia is free with no minimum order value. Check the address carefully at checkout and contact us promptly if a correction may be needed.

How do I request a return?

Ask within 30 calendar days after delivery by emailing support@teavello.com. Wait for our instructions before posting anything. Eligible Australian returns receive a prepaid return label, and an approved refund is initiated to the original payment method within 10 calendar days after the item is received and inspected.

Where can I check payment availability?

Prices and totals are shown in Australian dollars (AUD). The payment methods available to a particular order are displayed by Shopify at checkout. Do not send a full card number or security code by email.