Refund policy

Change-of-mind returns

You may ask to return an eligible item within 30 calendar days after delivery. Email support@teavello.com before sending anything back and include the order number and item name. The item should be kept in a condition that allows us to identify and inspect it.

Where a return is eligible, return shipping within Australia is free. Teavello provides a prepaid return label and the correct return instructions. Do not send an item to our mailing address unless we specifically tell you to do so.

Damaged, incorrect or not-as-described items

Tell us promptly if an item arrives damaged, differs materially from the description or is not the item ordered. Include clear details and, where useful, photographs so we can assess the appropriate next step. Do not dispose of the item before we respond unless doing so is necessary for safety.

Refunds

After an eligible returned item is received and inspected, we initiate an approved refund to the original payment method within 10 calendar days. A bank or payment provider may require additional processing time before the credit appears. Original payment records and return information may be used to verify the amount and method.

Australian Consumer Law

This voluntary return policy does not exclude, restrict or modify rights or remedies that cannot be excluded under Australian Consumer Law. Remedies for a product failure depend on the circumstances and may differ from the change-of-mind process.